Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes.

12 observations after 10 years as a product manager. This is a good list providing perspective on the role of a product manager. And it’s a quick read at https://medium.com/@danhilltech/observations-on-product-management-3abc7e00148e

The way we build products has fundamentally changed. Ash Maurya, the creator of the Lean Canvas, is creating a platform for continuous innovation. Check it out at https://blog.leanstack.com/continuous-innovation-c004d46a9250

Meeting customer’s expectations and measuring their satisfaction. Customer experience is part of developing a product, what some people call the “whole product” that extends beyond the core tangible item or service and includes all of the elements to solve a customer’s problem. For example, a real estate agent provides a service to sell a house but the whole product could include a handyman to make repairs, a painting company to touch-up, a staging and photography service, etc. Measuring satisfaction tells you how your efforts are working. Read how at https://www.under10playbook.com/blog/keep-the-customer-satisfied