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Customer success metrics–and other innovation observations for product managers Apr 6, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes.

Product Manager and Innovator - Weekly Roundup Apr 64 customer success metrics product managers should use.

(1) Feature usage and adoption, (2) Customer churn, (3) Sentiment (customer feedback), and (4) Customer lifetime value (CLTV). Details of each at https://useriq.com/metrics-customer-success-product-teams-share/

10 ways to validate product name ideas.

While this article was written with business names in mind, the suggestions apply to product names as well. The ways to validate a product name include: Alignment Test, (2) Crowd Testing, (3) Sound Test, (4) Spelling Test and six more at https://www.preneurdigest.com/validate-business-name-ideas/

The 6 best global innovation hubs.

Think co-work facilities on super steroids. That’s the new wave of innovation hubs that span industries, business models, and more. The best are, per the article: (1) Barcelona Tech City, (2) Station F in Paris, (3) Buenos Aires, Technological District, (4) Industry City Brooklyn, (5) The Brooklyn Navy Yard, and (6) Greenpoint & Williamsburg, Brooklyn. See more at https://www.forbes.com/sites/michellegreenwald/2018/04/02/a-new-wave-of-innovation-hubs-sweeping-the-world/#673277581265

What prevents innovation in organizations from working.

Culture is too often the overlooked characteristic of innovation success or failure. Innovation needs curious people with the right skills who are honored for their efforts and are led by people who understand innovators. Getting the right mix with a supportive culture is the challenge. Read about the issues at https://www.forbes.com/sites/forbestechcouncil/2018/03/30/when-innovation-fails-the-skills-the-wills-and-the-bills/#4f1f10a67ed2

Product Manager InterviewNew Podcast Episode for Product Managers & Innovators: From concept to market leader – with product manager Jimmy Hooker

Weekly interviews to increase your confidence, influence, and success. Avoid failures and create products customers love. Interviews for Product Managers and Innovators.