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By Chad McAllister

Customer feedback flows–and other innovation insights for product managers May 4, 2017

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Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes.

Product Manager Insights - Customer FeedbackHow product managers can create a simple and effective customer feedback flow. The pillars of the system discussed are Intercom, Trello, Slack, and Lookback. The context is a software product, and a similar system could be created for other feedback flows. Take a look at https://thinkgrowth.org/how-to-set-up-a-customer-feedback-flow-that-works-1955f9aed109

Yet another post on tools product managers use. This is great timing – a popular question I have received over the last couple months is what tools product managers use and now it seems that every blog is compiling a list. Most be something in the water or everyone is using the same content marketing strategy. Find this list at https://www.aha.io/roadmapping/guide/product-management/which-tools-do-product-managers-use

Steps for adopting a product lifecycle management (PLM) approach. The right product process can change everything. You’ll need to gain support for it and build momentum around it. Read how at http://innovationexcellence.com/blog/2017/04/28/transformational-plm-is-hard-its-time-to-rally-the-troops/

Introduction to the phases that occur after a product is launched. Products generally progress through expected stages known as Introduction, Growth, Maturity, and Decline. We could add Retire to the list, which is a proactive step more organizations should use. Not to be confused with “product lifecycle management” (PLM-see above), this is generally called “product life cycle” (PLC) management. Yes, that is confusing, but this short video lecture describes PLC https://youtu.be/rkzuWURHWY0

6 questions product managers can consider before creating a business plan for a product concept. (1) Can it be done, (2) Should it be done, (3) How should it be done, and 3 more, with details, at https://www.forbes.com/sites/tendayiviki/2017/04/30/six-questions-every-innovation-team-must-answer-to-succeed/

10 flavors of corporate innovation programs. I like this approach to creating a taxonomy for company innovation programs. While some of the flavors can certainly co-exist under a larger umbrella, it’s a useful model for considering how larger organizations can improve their innovation capability. Read about the flavors at https://medium.com/@jowyang/corporate-innovation-programs-come-in-ten-flavors-choose-wisely-9238934dc8b6

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Filed Under: Weekly Roundup

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Chad McAllister - Product Management and Innovation TrainingThe primary responsibilities for an organization are product management and innovation. They deliver value to customers. They're also exciting responsibilities for those properly equipped. That is my job - equipping product managers and innovators.
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