Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes.

For product managers, an angry customer is a valuable one. I learned this lesson myself and experienced it more than once. Customers who are mad about a product have found an issue or identified a need you must know about. Giving them time to express their anger and provide feedback in the process is the beginning of turning an angry customer into a loyal fan. Read the article at http://www.huffingtonpost.com/brian-de-haaff/hey-product-manager-your-_b_13867034.html

Webinar – Why product management and innovation fail and what to do about it. Join me for a live webinar with AIPMM sharing how to have greater success as a product manager. Register for the webinar at: http://aipmm.io/2hBpnX4

ProductPlan’s 5 most popular product management articles in 2016. (1) Roadmap examples, (2) Lies product managers tell themselves, (3) Lean market validation – 10 ways to rapidly test your startup idea, (4) 7 ways to build an awful product, and (5) Help, I’ve been handed a bad product strategy. See the details at https://www.productplan.com/popular-product-management-articles-2016/

The product management and UX articles of 2016 compiled by Matt Anderson. The list of topics includes roadmapping, onboarding, leading teams, SaaS, website design, and more… https://medium.theuxblog.com/top-product-management-and-ux-articles-of-2016-5421a68d2471

10 tips for mobile product managers. (1) Surround yourself with mobile, (2) become a mobile usability expert, (3) build your customer empathy skills, (4) use your devices often, (5) become an expert in mobile experience options, and five others. Read about each at http://www.business2community.com/strategy/10-ways-boost-mobile-pm-technical-skills-01736003

The best product person of the year. I sometimes get asked who is the best product person. I find the question challenging because there are many types of product people with strengths in some areas and weaknesses in others, with Steve Jobs being a good example. The “best” depends on what you value. However, it turns out there is an annual contest for the best product person. Check it out at https://tpgblog.com/2016/12/29/the-future-structure-of-product-management/