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By Chad McAllister

Angry customers–and other innovation insights for product managers Dec 30, 2016

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Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes.

Product Manager Innovation IngsigntsFor product managers, an angry customer is a valuable one. I learned this lesson myself and experienced it more than once. Customers who are mad about a product have found an issue or identified a need you must know about. Giving them time to express their anger and provide feedback in the process is the beginning of turning an angry customer into a loyal fan. Read the article at http://www.huffingtonpost.com/brian-de-haaff/hey-product-manager-your-_b_13867034.html

Webinar – Why product management and innovation fail and what to do about it. Join me for a live webinar with AIPMM sharing how to have greater success as a product manager. Register for the webinar at: http://aipmm.io/2hBpnX4

ProductPlan’s 5 most popular product management articles in 2016. (1) Roadmap examples, (2) Lies product managers tell themselves, (3) Lean market validation – 10 ways to rapidly test your startup idea, (4) 7 ways to build an awful product, and (5) Help, I’ve been handed a bad product strategy. See the details at https://www.productplan.com/popular-product-management-articles-2016/

The product management and UX articles of 2016 compiled by Matt Anderson. The list of topics includes roadmapping, onboarding, leading teams, SaaS, website design, and more… https://medium.theuxblog.com/top-product-management-and-ux-articles-of-2016-5421a68d2471

10 tips for mobile product managers. (1) Surround yourself with mobile, (2) become a mobile usability expert, (3) build your customer empathy skills, (4) use your devices often, (5) become an expert in mobile experience options, and five others. Read about each at http://www.business2community.com/strategy/10-ways-boost-mobile-pm-technical-skills-01736003

The best product person of the year. I sometimes get asked who is the best product person. I find the question challenging because there are many types of product people with strengths in some areas and weaknesses in others, with Steve Jobs being a good example. The “best” depends on what you value. However, it turns out there is an annual contest for the best product person. Check it out at https://tpgblog.com/2016/12/29/the-future-structure-of-product-management/

 

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Filed Under: Weekly Roundup

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Chad McAllister - Product Management and Innovation TrainingThe primary responsibilities for an organization are product management and innovation. They deliver value to customers. They're also exciting responsibilities for those properly equipped. That is my job - equipping product managers and innovators.
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